How the survey reaches people — email (including from your company's domain), WhatsApp (including from your company's own number), the widget on your site and your app's own screen —, what each plan unlocks and how to set it up.
Understand the four sending channels in WiseData NPS — email, WhatsApp, the widget on your website and the survey inside your app —, how each one works, what each plan unlocks and how to track performance.
Step by step to put the survey on your website: register and verify the domain, paste the code, identify who is answering and troubleshoot when the widget does not show up.
How to show the NPS survey inside your app, with your app's own screen: create the survey on the App channel, set who sees it and when, and track results by app version.
After connecting your company's number, each survey type needs a Meta-approved template in each language. Learn how to submit for review, when to use an image and what to do with rejected templates.
How to connect your company's WhatsApp so surveys go out from your number: what to prepare on Meta, how to verify the number, what each status on the screen means and what to do when the connection doesn't finish.
How to make email invitations go out from an address on your company's domain: what your IT team needs to publish in DNS, what each status on the screen means and what happens to sends while the domain isn't ready.