WiseData NPS
Platform to create and send customer experience surveys — NPS, CSAT, CES, eNPS and more — via Email, WhatsApp and Embed, with AI sentiment analysis, contact validation and real-time results.
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Getting started
The essential path to create, send and analyze your first survey.
1 articleUnderstanding NPS and metrics
What NPS is, how the score is calculated and what CSAT, CES and eNPS mean.
1 articleSurvey types
Relational, Transactional, Product, eNPS, Brand and Competition NPS: what each type measures and when to use it.
1 articleCreating and sending surveys
Build the survey, set up score-based follow-up and language, test it and send (immediate or recurring).
1 articleSending channels
Email, WhatsApp and Embed: how they work and how to set them up, including the widget on your site.
1 articleContacts
Lists, CSV import, email/WhatsApp validation, frequency control and unsubscribe.
1 articleResults and reports
Read a survey's results, use reports and filters, and export to Excel, CSV or PDF.
1 articleAI analysis
Sentiment, theme categorization and actionable insights from comments (Business plan).
1 articleAlerts
Automatic real-time detractor alerts so you can act before churn (Pro plan).
1 articleIntegrations (API)
Connect WiseData NPS to other systems via API (Business plan).
1 article