WiseData NPS
Platform to create and send customer experience surveys — NPS, CSAT, CES, eNPS and more — via Email, WhatsApp and Embed, with AI sentiment analysis, contact validation and real-time results.
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Getting started
The path from a brand-new account to the first response on screen, in the right order.
1 articleUnderstanding NPS and its metrics
What the score means, how promoters, passives and detractors add up to it, and how to read the result without fooling yourself.
1 articleSurvey types
Relational, transactional, product, eNPS, brand, competitor, CSAT, CES and questionnaire — which one answers your question.
1 articleCreating and sending surveys
The wizard's five steps, the test send before going live, the LGPD consent, and multi-question questionnaires.
2 articlesSending channels
How the survey reaches people — email (including from your company's domain), WhatsApp (including from your company's own number), the widget on your site and your app's own screen —, what each plan unlocks and how to set it up.
6 articlesContacts and lists
Who will answer, organized into lists, with CSV import and email and WhatsApp validation.
1 articleResults and reports
Where to follow what came back: each survey's screen, where every response came from, and the consolidated reports with a date filter.
1 articleAI analysis
The automatic summary of comments: sentiment and most-mentioned topics, when there are hundreds of texts to read.
1 articleAlerts
Being warned when NPS drops, when a negative comment arrives or when responses stop — by email, Slack or webhook —, and closing the loop with the detractor.
4 articlesIntegrations
Creating the token and syncing contacts and lists from your system, and wiring the survey into your app in any language.
2 articles