WiseData NPS
Platform to create and send customer experience surveys — NPS, CSAT, CES, eNPS and more — via Email, WhatsApp and Embed, with AI sentiment analysis, contact validation and real-time results.
Collections
Getting started
The path from a brand-new account to the first response on screen, in the right order.
1 articleUnderstanding NPS and its metrics
What the score means, how promoters, passives and detractors add up to it, and how to read the result without fooling yourself.
1 articleSurvey types
Relational, transactional, product, eNPS, brand and competitor — which one answers your question.
1 articleCreating and sending surveys
The wizard's five steps, the test send before going live, and the LGPD consent.
1 articleSending channels
How the survey reaches people — email, WhatsApp and the widget on your site —, what each plan unlocks and how to install it.
2 articlesContacts and lists
Who will answer, organized into lists, with CSV import and email and WhatsApp validation.
1 articleResults and reports
Where to follow what came back: each survey's screen, where every response came from, and the consolidated reports with a date filter.
1 articleAI analysis
The automatic summary of comments: sentiment and most-mentioned topics, when there are hundreds of texts to read.
1 articleAlerts
Being warned when NPS drops, when a negative comment arrives or when responses stop — by email, Slack or webhook —, and closing the loop with the detractor.
4 articlesIntegrations
Creating the token, authenticating and syncing contacts and lists from your own system.
1 article