Alerts: get notified when something important happens
Learn how to set up alerts in WiseData NPS to be notified by email, Slack or webhook when NPS drops, a negative feedback arrives or responses stop coming in.
Alerts
Being warned when NPS drops, when a negative comment arrives or when responses stop — by email, Slack or webhook —, and closing the loop with the detractor.
Articles in Alerts
Receiving alerts in Slack
Connect WiseData NPS alerts to a Slack channel and get the NPS drop or the negative comment where your team already talks, without relying on email.
Sending alerts to a webhook
Receive WiseData NPS alerts in your own system via webhook: see the JSON format we send, how to verify the signature and how to connect it to Zapier, Make and n8n.
Follow-ups: closing the loop with a detractor
Every detractor response (0 to 6 on NPS) opens a follow-up automatically. Learn how to take it, record what was done and track the average time to close the loop.