There are two places to track what your surveys brought in: each survey's Results screen (a detailed view of one specific survey) and the Reports page (a consolidated view of all surveys). In both, you can filter by period.
Results of a survey
Open a survey and go to Results. At the top you see the title, the type and the total responses, plus a period selector and the export button. The screen shows:
- NPS summary — the period's score, with a rating that ranges from Critical to Excellent, and the split between promoters (9–10), passives (7–8) and detractors (0–6).
- Distribution by category — a donut chart showing the share of promoters, passives and detractors.
- NPS trend over time — how the score evolved during the period.
- Response distribution — how many responses there were at each score from 0 to 10.
- Individual responses — a table with score, respondent, feedback, channel and date.
- Comments — the list of feedback left by respondents.
When you adjust the period, all numbers and charts update to the chosen window.
Where each answer came from
Click an answer — in the individual responses table or under Feedbacks — and Customer Details opens. When the answer came from the widget, it shows a Response Origin block with two fields: Responded on, the page address, and Came from, the previous page. Email and WhatsApp answers have no such block.
One important reading: Responded on is the page the person was on the moment they hit submit — not where the survey appeared. On sites that change screens without reloading, the two can differ: the survey opens on the customer dashboard and the answer arrives stamped with the sign-in screen, because the person navigated in between. If you see that often, the widget is mounted outside the logged-in area — the widget installation article explains how to fix it.
Consolidated reports
The Reports page brings together the NPS metrics of all your surveys in one place, with a period filter. It is organized into tabs:
- Overview — the big picture: global NPS, total responses, response rate, distribution and comparison with the previous period.
- NPS details — NPS broken down by survey type and channel, plus NPS by page (which pages of your site recorded embed responses).
- Trends — NPS evolution across months, variations and seasonality.
The NPS details and Trends tabs, as well as report export, are available from the Pro plan.
Export
On a survey's results screen, you can export the data as Excel, CSV or PDF, respecting the applied period filters. On the Reports page, export generates a consolidated PDF.